Refund Policy

Returns
Our return policy lasts 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer if you have purchased a product which is not produced directly by Darkstar. All concerns will need to be handled by Darkstar Coffee.

Any item not in its original condition, damaged or missing parts or components for reasons not due to our doing or returned more than 30 days after delivery cannot be accepted for return.

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Missing refunds (if applicable)
If you haven’t received a refund yet, please check with your bank or credit card company as it may take some time before your refund is officially registered.

If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@darkstarcoffee.com.au

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Gifts vouchers

Gift Vouchers cannot be refunded for cash.

Shipping Cost

Your own shipping costs for returning your item will be your responsibility. Shipping costs are non-refundable. If you receive a refund or exchange, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service. We cannot guarantee that we will receive your returned item.

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